Bug Fixes & Incidents
Fast resolution of production issues, broken functionality, and checkout errors impacting your customers.
Active Monitoring
Stop Fire-Fighting.
Start Growing.
Retainer-based Magento support to fix bugs, apply patches, and handle updates. We keep your store stable so your team can focus on sales.
Guaranteed SLAsSecurity PatchingUK Engineers
The Reality
Launch day is just
the beginning.
Most teams discover the hard way that the real challenge isn't building the store—it's keeping it alive.
Bugs appear, integrations break, and security patches pile up. Without a dedicated team, your "new" site becomes "legacy" in 6 months.
The Retainer Model
Stop scrambling for developer availability. Our retainers give you a guaranteed slot in our sprint cycle for fixes, updates, and improvements.
The Value
More than just bug fixing.
Dedicated Channel
No shouting into the void. A clear Slack channel or ticketing portal where your team can raise issues instantly.
Guaranteed SLAs
We agree on response times upfront. Critical bugs get priority, so you aren't waiting in line behind other clients.
Security & Patching
We proactively apply Adobe Commerce security patches and PHP updates to keep your store compliant and safe.
Continuous Improvement
Use your hours for UX tweaks, CRO experiments, or new features. Your store gets better every month, not just older.
What Our Support Covers
Security & Patching
We apply Adobe Commerce security patches and minor version upgrades to keep your store safe and compliant.
Enhancements & Tweaks
Use your hours for UX improvements, content updates, or installing new extensions without a full project scope.
Flexible Support Retainers
Scale your hours up or down as needed. No lock-ins, just clear monthly deliverables.
Essential
10–20 hrs/mo
For stable stores needing basic insurance.
- Bug fixes
- Security patches
- Email support
- Monthly report
Most Popular
Growth
20–40 hrs/mo
For active brands shipping new features.
- All Essential features
- UX/UI improvements
- Performance checks
- Slack access
- Priority handling
Premium
40+ hrs/mo
For high-volume, complex technical stacks.
- All Growth features
- Technical leadership
- Roadmap planning
- 24/7 monitoring option
- Dedicated squad
The Ostoya Standard
Why trust us with your code?
We don't outsource. We don't use automated scanners. We use senior engineering expertise.
Developers, Not Salespeople
Your audit is conducted by a Senior Magento Engineer, not an automated tool or a junior dev. We read the code manually.
Actionable Roadmap
We don't just hand you a list of problems. We provide a prioritised fix list aimed at maximum impact for minimum effort.
Vendor Agnostic
We aren't trying to sell you a specific hosting plan or extension. Our advice is strictly based on code quality and performance metrics.
The Workflow
How our retainers work.
01
Onboarding
We audit your store, set up repos, and agree on workflows so we can hit the ground running.
02
SLA Agreement
We define response times and priorities. You know exactly what to expect when you raise a ticket.
03
Execution
Your team logs requests. We estimate, approve, and build. You get regular status updates.
04
Monthly Review
We review hours used, discuss what was shipped, and plan the roadmap for the next month.
Related Services
View all services →More ways we support Magento teams
Development & Replatforming
New builds and upgrades with minimal disruption.
View Service
Technical Audit
Deep-dive code, security, and performance reviews.
View Service
Performance Optimisation
Fixing Core Web Vitals and slow server response times.
View Service
Project Rescue
Stabilising failing builds and getting delivery back on track.
View Service
Managed Hosting
AWS / IONOS architecture designed specifically for Magento.
View Service
Keep your store
stable and secure.
No more "who owns this ticket?" confusion. Get a clear support retainer and know exactly who to call when issues arise.